We’re looking for a tech-savvy, friendly people person to join our super awesome team of customer service geniuses. Our products serve an amazing community of business owners that make a living using our products. You’ll be our number one authority for keeping them happy and maintaining our businesses daily operations. A bit about us, Astoundify launched back in 2013 with our first product, and we already have thousands of happy, paying, marvelous customers. We’re also growing by about 15% month over month, which means we have lots of customers using our products and that means there’s quite a bit of support. The great thing is, you’re a compassionate and clear communicator with a great positive attitude, excellent at problem-solving and you love people!
This role will cover technical support for our team from basic onboarding to advanced product support for our WordPress plugins and themes and everything in between. On a day-to-day basis, you would be responsible for first level technical support help desk services, including helping customers with account questions and issues relating to the plugins or themes they’ve purchased.
You will be happy to know that because we’re a tech company we use great customer support and company management tools such as Helpscout, Slack, Dropbox, Trello and the like, and you should be familiar with those. Basic customer service experience is essential. We expect you to come with excellent communication skills backed by good generalist WordPress experience at Level 1 Technical Support (or similar).
What we’re looking for
- Great customer service skills and communication.
- Strong technical skills with WordPress, plugins and themes.
- Experience with Astoundify products is a bonus.
- Great technical all-rounder, troubleshooter generalist.
- Level 1 Technical support experience (2+ years).
- Experience with cloud based tools e.g. Helpscout, ZenDesk, Slack, Dropbox, GitHub etc.
- Proactive, organised and able to communicate with customers and teammates effectively.
What we offer
A culture of creatively minded, hard working people who are excited about Astoundify and being part of its growth and success.
Flexible working conditions – work where you want to work.
We provide access to a company computer (MacBook Pro) and any other equipment you may need to complete your day to day tasks.
A fast paced and growing environment where everyone has regular interaction with teammates from all over the world.
Who should apply?
We care strongly about diversity at Astoundify, and welcome candidates of all variety, and from all backgrounds. If you think you have the skills and experience needed for this role then we’d like to hear from you. You will have part time hours, roughly 20 hours per week, and will be able to choose the days you work and your start and end times, to suit you and the customer support team.
What next?
If you think this is the job for you, we’d love to hear from you. Just apply for this job below using the form, include a resume and cover letter and let us know what the strangest tech problem you have ever had to solve was. Good luck!